We believe in providing every customer the highest level of customer service. If you have any questions or concerns don’t hesitate to contact us. If you receive your order and you aren’t satisfied, please contact us and give us a chance to make it right. Return Policy: We offer a full refund for any unopened merchandise in saleable condition sent back to us within two weeks of the purchase. In the case of custom scented or used merchandise it is at the manager’s discretion. Because these are personal care products, they cannot be resold. Please call us at 1-800-398-7627 and ask for the Dave or Vicky.